This policy explains how Remington Properties handles personal information when you visit this website, contact our team or ask about a property or service. It applies to website visitors, clients, prospective clients and people introduced to us with their permission.
Information we collect
We may collect your name, telephone number, email address, preferred language and the details you include in an enquiry. If you ask us to assist with a transaction, valuation, tenancy, management instruction or client introduction, we may also need identification, ownership, financial, property and transaction records.
The website may record technical information such as your IP address, browser, device, pages visited and cookie choices. We do not ask you to send sensitive documents through a public enquiry form unless the form clearly states why they are needed.
How we use your information
We use personal information to answer enquiries, arrange viewings and consultations, provide requested property services, maintain client records, protect the website and meet legal or regulatory duties. We may also follow up about a service you asked about. Marketing messages are sent only where permitted, and you can ask us to stop at any time.
Our processing may be based on your consent, steps needed before entering into an agreement, performance of an agreement, a legal duty or a legitimate business need that does not override your rights.
Who may receive the information
Access is limited to Remington Properties staff and advisers who need the information for their work. Where a service requires it, information may be shared with a developer, landlord, seller, buyer, tenant, bank, conveyancing or registration service, technology provider, professional adviser or public authority. We do not sell personal information.
Some service providers may process information outside the UAE. Where this happens, we assess the transfer and use appropriate contractual or legal safeguards.
Storage and security
We keep information only for as long as it is needed for the stated purpose, our records, dispute handling and applicable legal duties. Retention periods vary by the type of record and transaction. We use access controls and practical technical and organisational measures to reduce the risk of loss, misuse or unauthorised access. No online system can guarantee absolute security.
Your choices and rights
Subject to applicable law, you may ask what information we hold about you, request a correction, ask for deletion or restriction, object to certain uses, withdraw consent, or ask about a transfer of your information. We may need to verify your identity before acting on a request, and some records may have to be retained by law.
Contact and policy changes
Privacy questions may be sent through our contact page, by telephone on +971 50 6565 493, or by writing to Remington Properties, Al Masraf Building, Office 109, Sheikh Zayed Road, Dubai, UAE.
We may update this policy when our services, technology or legal duties change. The review date at the top of this page shows the latest published version.